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There is no beautiful appearance when you come to
Mustang. It’s hard to believe that a winner of Rising Star Award and National
MSB Award doesn’t have a splendid outlook. However, if one has looked into the
whole systems of Mustang, he/she would completely agree that Mustang deserves such honors.
Mustang has her own cultural and management style, which combines traditional
Taiwanese style, Japanese style, and American style. It is because that the
system designer and company establisher, Mr. Jack Liu, had worked in a
Taiwanese company (Tatung Co.), a Japanese company (Taiwan Yutaka), and an
American company (Zenith Taiwan) before Mustang was established.
From Mr. Lin, Ting-Seng, Tatung Co., “Employees Are Shareholders”, “Profit
Center System”, and “Internal Suggestion System” are reserved.
From Taiwan Yutaka, Quality Assurance and PDCA are reserved.
From Zenith Taiwan, Standarization, Filing System, and Computerization are reserved.
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| Employees Are Shareholders: Workers are The Bosses |
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Since the company was established, the staffs were encouraged to be the shareholders.
Therefore, the main staffs are
the main shareholders. Since 1998, all employees of this company are the shareholders.
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| Profit Center System: Workers Participate with Management |
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All Divisions are Profit Centers.
Management Division reports gain and loss of each division every month.
Employees are allowed to share 6% of his/her divisional profit. The system
motivates employees to improve their divisional performance and to participate
with the company’s management.
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| Internal Suggestion System: Workers Can Be Mustang History Creators |
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Employees participate with the company’s
management through “Internal Suggestion System” as well. All employees are
legible to file their suggestions, which will be replied by CEO Board. The accepted suggestion will be implemented definitely. The SPI will be
revised accordingly and the names of suggesters will be put onto the revised
SPI. Thus, his/her name will be remained in Mustang history.
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| Quality Assurance: Fully Implementation of ISO 9001 Quality System |
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ISO 9001 is completely implemented. Our
ISO specialists audit all operations weekly and check the whole system annually. Thus, we always pass the examinations of ISO 9001 auditors.
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| PDCA: Long Lasting Management System of Mustang |
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Plan, do, check, and action consist the
fundamental 4 stages of all implementations in Mustang. Divisional mangers and
beyond are required to provide 5-year and 1-year plans. Each division and each
sector have their suitable PDCA cycles. All staffs are required to maintain
their personal PDCA. PDCA has been running in Mustang for more than 50 years.
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| Standardization: The Fundamental of All Systems |
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SPI defines operational standards and is
enforced without exceptions. Since it’s hard to have a perfect SPI, every SPI
is revised as soon as it needs. Gradually all Mustang SPI’s are improved and
nearly perfect.
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| Filing System: No Absence or Resign ation Bothers |
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Although Chinese characters are not
suitable for modern filing system, Mustang has developed her own substitute
codes to systemize all files. Along with personnel substitute implementation,
no absence or resignation would bother any operations.
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| Computerization: Outstanding Management Information System Implementation |
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Mustang received the Award of
Outstanding Computerization from the Government for her excellent Management
Information System in 1993. Now Mustang’s MIS is even much better improved.
Since 1999, email became one of the main media for internal communication. The
original LAN had been expanded to WAN as soon as the new factory and office
aquired. Moreover, Mustang built her own dedicate line to the Internet along
with electronic banking connection with Bank of Taiwan. Mustang was the first
company implementing PC banking in Hsin-Chuang City.
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Management System
